We pride ourselves in creating high quality media with low processing time for every order. For orders under 3000 plates, we guarantee a two week turn around time, even if the product is a special order.
Shipping is provided by FedEx unless requested otherwise.
Custom Product Request Form
When requesting a product that is not in our catalog, please fill out the form from the link below and return it to SmithRiver@swva.net. We will process the request and respond as soon as possible.
Return and Replacement Policy
In order for Smith River Biologicals to consider the replacement of damaged or contaminated items, the following criteria must be met:
- Complaint must be made within one week of receipt
- Lot numbers and exact total of damaged items must be provided
- Pictures of the damage should be emailed to smithriver@swva.net
- The Customer is responsible for a prompt receiving policy. We cannot be responsible for items left on the customer’s loading dock
- Items must be stored in recommended conditions in order for a refund or replacement to be considered
- We reserve the right to request that all damaged goods be returned before replacements are sent
- We request that customers refuse to accept an obviously damaged box from FedEx or UPS
Smith River Biologicals
9388 Charity Highway, Ferrum, VA 24088
smithriver@swva.net
(276)930-2369 Fax: (276)930-3777