Questions? Need a quote? Send us an email through the contact form below and we will get back with you as soon as we can. Or if you prefer you can call us at (276)930-2369.
Smith River Biologicals
9388 Charity Highway, Ferrum, VA 24088
Hours of Operation: M-Th: 8am-4pm, F: 9am-12pm
(276)930-2369 Fax: (276)930-3777
We will gladly refund or replace any deficient product provided the following parameters are met:
1. Product is stored properly according to recommended guidelines after it is received
2. The complaint is made within two weeks of receiving the product
3. The product has been used as designed
4. Customer is responsible for a prompt receiving policy. We cannot be responsible for items left on the customer’s loading dock
5. The lot numbers of the damaged product and an exact assessment of the damage must be provided to the SRB staff
6. We reserve the right to request the return of all damaged items
We request that you refuse the product from the carrier if there is obvious damage to the outside of the package. This is our only way to hold the carriers responsible.